Full-Time Business Systems Analyst SAP CRM
Job Description
“It already makes your day, why not let it make your career”
Reporting to the Senior Manager, eBusiness Systems and working closely with other members of the SAP/Business Application team, this position will be responsible for the development, implementation and support of TDL’s SAP CRM system and Sales & Distribution (SD) module.
Qualifications:
- University or technical degree in Computer Science or equivalent
- 5+ years of experience in supporting/ implementing SAP CRM and SD module
- Excellent interpersonal skills and the ability to communicate effectively with the business
- Proven strength in analytical and process thinking skills
- Ability to respond to business requests with solid functional and technical specifications Campaign Management including interfaces to external services provider (Exact Target)
- Experience in configuring, implementing and supporting the Sales & Distribution (SD) module in ECC 6.0.
- Proficient in CRM design, implementation and support
- Knowledge of SAP ERP data structure and SAP BI
- Working knowledge of ABAP, Workflow, Middleware
- In depth knowledge of SAP CRM 7.0 including both technical & functional experience within the following areas:
SAP CRM Marketing
SAP CRM Service
SAP CRM Interaction Center Web Client Operations and Management
UI Configuration tool, BSP Components Workbench, EEWB and Design Layer
CRM EVENT Handler, Enhancement Spots/BADIs
Transaction Launcher
CRM Business Transaction
Business Partner Maintenance
Service Order Management
Key Responsibilities:
- Maintenance, enhancement and recurring support of the SAP CRM system while ensuring compliance to service level objectives, communicating status of issues, planning the effective and efficient use of resources
- Perform problem root cause analysis to implement solutions that prevent problem recurrence
- Develop documentation to facilitate on-going support
- Create and deliver training materials as needed to foster a more effective use of SAP systems by the user community.
- Prepare reporting to communicate the status of issue resolution to IT and Business management and to identify trends for opportunities to improve the stability of the system
- Work closely with business partners to expand capabilities of the CRM system to drive business value
- Independently identify areas of opportunity for CRM, demonstrate CRM capabilities and drive change within the business community
- Adhere to defined change management processes to ensure priorities are met and changes are implemented in a controlled fashion
- Provide and maintain SAP CRM knowledge and integration point expertise
- Respond to business and technical requirements with solid specifications
- Provide unit testing, integration testing, and participate in QA/QC process
- Participate in project life cycle activities as required
- Communicate, coordinate and liaise with a variety of technical and business groups within Tim Hortons
- Provide on-call and after hours support as required
Tim Hortons Inc. is an equal opportunity employer.
Please note: Only applications submitted on-line will be considered
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